This page outlines the key policies governing the use of our website and services. It includes our Terms and Conditions, Privacy Policy (in compliance with the EU General Data Protection Regulation – GDPR), Refund Policy, and Accessibility Statement. Please read these policies carefully. By using our website or services, you agree to abide by these terms and policies. If you do not agree, you should not use our website or services.

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the FRAXBIT website and any services provided by FRAXBIT DIGITAL S.R.L. (“FRAXBIT,” “we,” or “us”). By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using our website or services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree with any part of these Terms, you must refrain from using our website or services.

FRAXBIT provides web design, development, digital marketing, and related digital services (collectively, the “Services”). You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You are prohibited from using the site to engage in any activity that is illegal, harmful, or infringes on the rights of others.

All content, designs, logos, trademarks, and materials on our website are the intellectual property of FRAXBIT or its licensors, unless otherwise stated. You may not copy, reproduce, distribute, or create derivative works from any content on our site without our prior written consent. You are granted a limited, revocable license to use our website for personal or internal business use, but not for resale, unauthorized distribution, or any commercial exploitation.

Subscriptions and Payments

Certain FRAXBIT services are offered on a subscription basis. Subscription plans (including monthly or quarterly plans) will auto-renew at the end of each billing period unless canceled in advance. By subscribing, you authorize us (or our third-party payment processors such as Stripe or PayPal) to charge the applicable subscription fees to your provided payment method on a recurring basis.

Payment for our services can be made via accepted methods such as credit/debit cards (processed securely through providers like Stripe), PayPal, or direct bank transfer. We do not store sensitive payment details. Late payments may result in suspension of work or access to deliverables.

Our subscriptions auto-renew unless canceled at least 5 business days before renewal. Cancellation requests may be sent to contact@fraxbit.com.

Service Specific Terms

Digital Marketing Subscriptions: No performance or ROI guarantees are made.

Website Design & Development: Additional features outside scope may incur extra costs.

Book Management Subscriptions: Average project duration is nine months.

Except as expressly provided in our Refund Policy, all payments are non-refundable.

Disclaimer of Warranties: Services are provided “as is”.

Limitation of Liability: FRAXBIT is not liable for indirect or consequential damages.

Indemnification: You agree to indemnify FRAXBIT.

Third-party links are provided for convenience and are used at your own risk.

Governing Law: Romania & EU law.

Changes: Continued use implies acceptance of updated terms.

Contact: contact@fraxbit.com

Last updated: 03.01.2026

Privacy Policy

We value your privacy and are committed to protecting your personal data. Our Privacy Policy is designed to comply with the EU General Data Protection Regulation (GDPR) and other applicable laws, especially as we operate in Romania (within the European Union). This Policy explains what personal information we collect through our website www.fraxbit.com and any related subdomains, how we use and protect that information, and your rights regarding your personal data. By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Website.

Definitions

“Non-Personal Information” (NPI): Information that is not personally identifiable to you, which is obtained automatically when you interact with our Website. “Personally Identifiable Information” (PII): Any information that can identify you as an individual, including your name, address, email address, phone number, location data, IP address, and other identifiers.

Our Commitment to Your Privacy

We do not share, sell, or disclose personal information to unrelated third parties, except as described in this Policy or required by law. FRAXBIT implements appropriate technical and organizational measures to safeguard your data. FRAXBIT is committed to the security and privacy of all users and works continuously to ensure a safe online experience.

Information We Collect

Information You Provide to Us

We collect personal information you voluntarily provide when interacting with our Website, including but not limited to:

• Your name, email address, and phone number
• Details about services or products you are interested in
• Company name, website URL, and business-related details

You may browse our Website without providing personal information. However, some features may require PII to function properly.

Information Collected Automatically

When you visit our Website, we automatically collect technical data such as IP address, browser type, pages visited, and date/time of access. This data helps us analyze trends, improve functionality, and secure our platform.

Cookies and Tracking Technologies

We use cookies to enhance functionality and user experience. Cookies allow us to remember preferences and understand how visitors use our Website. We use only essential and basic cookies. A cookie consent banner is displayed in compliance with EU ePrivacy laws, allowing you to manage cookie preferences. We use third-party tools such as Calendly that may set cookies only after consent is given. You may withdraw consent at any time via the banner or browser settings. Our Website uses Google Analytics to analyze traffic. Google Analytics collects IP address data but does not identify users personally. You can opt out by installing the Google Analytics Opt-out Browser Add-on. Our Website does not respond to “Do Not Track” signals, but cookie preferences override tracking behavior.

How We Use Your Information

We process personal data only when legally justified, including contractual necessity, legal obligations, legitimate interests, or user consent.

Providing Services and Fulfilling Contracts

We use your data to:

• Provide requested services and products
• Process payments securely via Stripe or PayPal
• Communicate project updates and support requests
• Improve and secure our services

Processing continues until the contractual relationship ends.

Information Processed with Your Consent

With your consent, we may send marketing communications or industry updates. You may withdraw consent at any time by contacting contact@fraxbit.com or using unsubscribe links.

Legally Required Disclosures

We may disclose personal data when required by law, to protect legal rights, or assist authorities. Only the minimum necessary information is disclosed.

Other Legitimate Interests

We may process data for legitimate business purposes such as:

• Marketing and advertising
• Business analytics and improvement
• Security and fraud prevention
• Legal claims and compliance

Processing is limited and balanced against your rights.

Re-Marketing Activities

We may display ads on third-party platforms only if you have consented to advertising cookies. You can opt out at any time.

Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred under the same privacy protections.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability

Requests may be submitted to contact@fraxbit.com. Identity verification may be required.

Data Retention

We retain personal data only as long as necessary for contractual, legal, or operational purposes.

Security of Your Information

We apply encryption, secure hosting, access controls, and industry-standard security measures. However, no system is 100% secure. FRAXBIT uses Google Workspace services, which comply with ISO and SOC security standards.

Children’s Privacy

Our Website is not intended for users under 18. We do not knowingly collect data from minors.

Email Communications

We comply with CAN-SPAM regulations. You may opt out of marketing emails at any time. Transactional emails may still be sent.

Links to Other Websites

We are not responsible for third-party websites or privacy practices. Clients are responsible for their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Website constitutes acceptance of changes. For questions, contact contact@fraxbit.com.

Last updated: 03.01.2026

Refund Policy for Digital Products

At FRAXBIT DIGITAL S.R.L., we take pride in delivering high-quality digital products and services. Because of the nature of digital goods (which can be accessed or downloaded immediately upon purchase), we maintain a strict no-refund policy in most cases. We believe in transparency about this policy, and we make it clear to customers prior to the completion of any transaction. Our catalog includes digital products such as software, e-books, digital downloads, templates, and other cloud-based or downloadable content. Each digital product is designed for immediate delivery and use upon purchase. Once delivered (via download or online access), digital products are considered used or consumable. For this reason, we generally cannot accept returns or offer refunds. In accordance with EU consumer protection law, you expressly acknowledge that once digital content delivery has begun with your consent, you waive the statutory 14-day right of withdrawal. Except as expressly outlined below, all sales of digital products and services are final. We do not issue refunds once an order has been confirmed and the product has been delivered. We strongly encourage you to review all product information, technical requirements, and available descriptions before making a purchase. If you have questions prior to purchase, our team is available at contact@fraxbit.com.

Exceptions – When a Refund May Be Considered

Although our standard policy is to not offer refunds, we recognize that exceptional situations may arise. Refunds may be considered in the following limited cases:

• Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact us. Upon verification, the duplicate charge will be refunded.
• Access or Delivery Issues: If a technical issue prevents access to the purchased product and we are unable to resolve the issue within a reasonable timeframe, a refund may be considered on a case-by-case basis.

All exception requests must be submitted in writing to contact@fraxbit.com and must include relevant order details and a clear description of the issue. All refund exception requests are evaluated individually. FRAXBIT DIGITAL S.R.L. reserves the right to approve or deny any refund request at its sole discretion.

Policy on Chargebacks

We strongly advise customers to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks are complex and time-consuming processes for all parties involved. If a chargeback is initiated without prior communication and the transaction was properly authorized and fulfilled, we reserve the right to dispute the chargeback and provide supporting evidence to the payment processor. Direct communication with our support team is always the fastest and most effective way to resolve payment-related concerns. By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Refund Policy.

Last updated: 03.01.2026

Accessibility Statement

FRAXBIT DIGITAL S.R.L. is committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to follow the best practices and standards as defined by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our goal is to continually improve the user experience for all visitors by applying relevant accessibility tools and techniques.

To achieve and maintain accessibility:

• We regularly review our website’s design and code to address accessibility issues and ensure compatibility with assistive technologies such as screen readers and keyboard-only navigation.
• Our design practices incorporate accessible features such as appropriate color contrast, alternative text for images, clear typography, and structured headings to aid navigation.
• We are working toward full compliance with WCAG 2.1 Level AA criteria, which cover a wide range of recommendations for making web content more accessible to people with various disabilities.

We recognize that accessibility is an ongoing effort. Technology and guidelines evolve, and so will our practices. We are dedicated to addressing any access barriers promptly and effectively.

If you experience any difficulty accessing any part of our website, or if you have suggestions on how we can improve accessibility, please contact us. You can reach our team by email at contact@fraxbit.com. When contacting us, please provide specific details about the issue, including the page URL and the nature of the problem.

Thank you for visiting FRAXBIT. We are continuously working to enhance the accessibility and usability of our website as part of our broader commitment to inclusion, usability, and high-quality digital experiences.

Last updated: 03.01.2026