Refund and Return Policy

 

Our Commitment to Excellence in Digital Products

At FRAXBIT DIGITAL S.R.L., our dedication to delivering superior digital products is unwavering. We understand the unique needs of our clientele and are devoted to ensuring their utmost satisfaction. This policy outlines our approach to returns and refunds, affirming our commitment to transparency and customer service.

 

Nature of Digital Products:
Our catalog features an exclusive range of digital products, encompassing software, e-books, digital downloads, templates, and more. Each product is designed for immediate download and utilization post-purchase, emphasizing convenience and efficiency.

 

Refund Policy for Digital Products:
Given the digital format of our products, FRAXBIT DIGITAL S.R.L. typically does not offer refunds post-purchase. We prioritize making this policy clear to customers prior to the completion of any transaction. Your purchase signifies your acknowledgment and agreement to this no-refund policy.

 

Consideration of Exceptions:
Although our standard policy is to not offer refunds on digital products, we do recognize certain exceptional scenarios, such as:

• Duplicate Purchases: In the event of an unintentional duplicate purchase, please contact our customer support at contact@fraxbit.com for resolution.

 

Inquiries and Contact Information:
If you have any questions or believe your situation warrants an exception, please do not hesitate to reach out to our customer support team at contact@fraxbit.com. Our goal is to address your concerns promptly and to your satisfaction.

 

Policy on Chargebacks:
We advise against initiating a chargeback with your payment provider before contacting us. Chargebacks are often lengthy and complex processes for all involved parties. Direct communication with our team is the most efficient way to resolve any payment issues.

 

Your understanding and adherence to our refund and return policy is greatly appreciated. It is our collective effort that upholds the quality and integrity of the digital products we offer.

 

Last Update: 25.03.2025